synch.cc – Expert IT Consulting and IT Support Cape Town, Johannesburg, EMEA
synch.cc offers IT support and IT consulting in Cape Town, Johannesburg, across Africa
We offer IT support and consulting locally and remotely in Cape Town, Johannesburg, Durban and across South Africa. In addition, we support and manage systems throughout Africa, Europe (EMEA) and the U.S.
The underpinning and focus of our ICT support offering is IT security, from basic network environment to stateful packet inspection, from systems security audits in line with OWASP and PCI guidelines, to DDOS attack management (Layers 3 to 7) and social engineering protection for your organisation. Our focus is specifically on the financial and healthcare sectors. We also advise on legal underpinnings to your IT systems and policies in light of per-country-dependent legislation when doing business in South Africa, Africa, in Europe and the US, in relation to your ICT practices and policies.
Outsourced, on-site or customised offerings
synch.cc offers structured and project-based systems guidance and consulting, IT support and business support services. In addition, we offer SLA-based support contracts on 3 continents.
We provide onsite resources, outsourced to your premises, that are dedicated to your office locations, on-site, during your business hours, with the fall back and backing on the professional support team at synch.cc. We also offer remote support all over the world, as well as on-site support on an ad-hoc basis.
Response times for peace of mind
Response times and interactions are governed by the SLAs – but at all times, our assistance teams aims to meet or beat your expectation. We provide and offer you peace of mind, with a centralized, world-class response management system that allows you full and constant view of your helpdesk calls, ticket history and requests. Tickets are logged by email or online.
Cross-platform and cross-technology support
synch.cc provides hardware and software maintenance and management on desktop and server platforms, on Windows, Linux and Macintosh platforms, portable devices and tablets.
We manage virtual private clouds, private clouds, public clouds, servers, physical environments, virtualized environments, full networking stacks and end user hardware.
To contact our helpdesk team, please send an email to firstname.lastname@example.org, or log in at http://support.synch.cc for our online ticketing system.