Systems and Computer Support and Consulting
On-site, Outsourced and Remote IT Consulting, Management Consulting and Computer Systems Support
synch.cc offers both on-site and remote support, as well as on-site dedicated outsourced resources to help you work on your main areas of business while your servers, document management services, managed backups, software and operating system patch management and managed anti-virus are taken care of for you. This extends beyond computer support and IT consulting to outsourced IT management, Management Consulting and server management. We also provide managed services and full-spec servers and mail, web, hosting and dedicated resource setup, configuration, optimisation and management.
Managed on-site and off-site services and servers
We can support and offer computer systems and networks on your network, and offer you a fully managed hosting solution. We provide managed Exchange 2016 mail, secure POP3 and/or IMAP and dedicated per-user or per-environment managed SMTP servers and services. Our server and cloud resources take care of your site and dedicated resource requirements.
Using our platform for secure managed backups, we can offer you the peace of mind that your data is backed up timeously and regularly, with version control, on both your workstations, laptops and servers. From Apple Mac, to Windows workstations and servers, to Debian or Ubuntu Linux workstations and/or servers.
Response time, monitoring and our Helpdesk
Our excellent response times are governed by our SLAs and support contracts signed with our customers, backed by the experience and expertise of the entire team, with a full and clearly defined escalation process set out for hardware, software and server environments. Our real-time 24/7/365 monitoring of hardware and/or servers from multiple locations worldwide gives you real-time uptime metrics and guarantees reaction and resolution by our team. Support calls via our helpdesk at support.synch.cc are managed via our world-class centralised ticketing system via which client experience, change management and customer satisfaction are coordinated.
From onsite support in the greater Western Cape province of Cape Town, from the City Bowl to the Deep South, to our clients in Johannesburg, Durban, East London, to support for our clients in the rest of South and East Africa, North America, Europe and Asia, we offer peace of mind, timeous and professional support, and secure business solutions. Both our onsite and outsourced support options are quality controlled using end-user and management-interactive surveys to make sure that your expectations are exceeded.
synch.cc offers systems consulting, from small business server consulting to infrastructure and network consulting, and enterprise consulting. We have experience and expertise in consulting on system security, business strategy and business direction. This allows you to let us take over the role of your Chief Information Officer (CIO) and virtual Chief Technology Officer (CTO), planning, consulting, projecting and assessing current and proposed infrastructure, procurement and IT policy, as well as IT security in your organization. This can be via a dedicated IT resource you outsource from us, for you, on-site, or on an ad-hoc basis, where we regularly reassess and re-examine your IT direction.
We manage SLA and contracted based IT consulting and IT managed services roles as your business partner, providing the support, focus and direction you need.
Services synch.cc offers include IT strategy and cloud consultation, ICT business consulting, technology architecture and delivery advisory as well as IT service management and optimisation consulting.