Support

Outsourced, on-site or customised support offerings

synch.cc offers structured and project-based systems guidance and consulting, IT support and business support services. In addition, we offer SLA-based support contracts on 3 continents.

We provide onsite resources, outsourced to your premises, that are dedicated to your office locations, on-site, during your business hours, with the fall back and backing on the professional support team at synch.cc. We also offer remote support all over the world, as well as on-site support on an ad-hoc basis.

Response times for peace of mind

Response times and interactions are governed by the SLAs – but at all times, our support staff aims to meet or beat your expectation. We provide and offer you peace of mind, with a centralized, world-class response management system that allows you full and constant view of your support calls, ticket history and requests. Tickets are logged by email or online.

Cross-platform and cross-technology support

synch.cc provides hardware and software support and management on desktop and server platforms, on Windows, Linux and Macintosh platforms, portable devices and tablets.

To contact our support team, please send an email to support@synch.cc, or log in at http://support.synch.cc

Access our Remote Support client here.